Insurance isn't your enemy – but it's not on your team either
Many people imagine insurance companies as a kind of "guardian angel with a hotline."
Reality: They are companies with costs, processes, and goals.
No hate – just reality. And once you understand that, you'll no longer be crushed between paragraphs and boilerplate text.
3 hard but fair truths
🟧 1) Insurance = a company, not a helper
The goal is to operate economically.
Not: "How do we make the customer happy?"
🟦 2) You = process, not main character
For you it's stressful.
For the insurance company it's case number + amount of damage + investigation .
🟩 3) Team assignments are clear
Insurance plays in protecting its portfolio
Lawyers play for their clients
You're playing solo
→ Bad combo.
What this means for you
If you don't know the game, you'll be played .
If you know how it works, you play along – and you play smartly.
What a coach can do for you
No drama, no paranoia, no "insurer bashing".
Simply:
✔ Translate text snippets
✔ Assess what's normal
✔ Protect yourself from mistakes
✔ Remove emotions
✔ Provide a plan
In short:
Insurance isn't evil.
It's just not your team .
And that means: Get one.
