Why insurance companies reject claims

• Incomplete documentation : invoices, photos or expert opinions are missing.

• Missed deadlines : Damage report submitted too late

• Lack of evidence : Damage not sufficiently documented

• Misunderstandings regarding policy terms : Coverage excluded or unclear

With the right approach, you can still enforce your claim.

Act step-by-step

1. Review documents: Collect invoices, photos, and cost estimates.

2. Digital submission: Fast, secure and traceable via Risk-BOT

3. Expert review: Roland (Chamber of Industry and Commerce) checks all documents

4. File an objection: If necessary, provide complete documentation.

Tips for communicating with the insurance company

• Always in writing and verifiable

• Adhere strictly to deadlines

• Explain the situation briefly and precisely

• Ask questions if the rejection is unclear

Practical example

Customer Lehmann reported a car damage claim, which was initially rejected. After a digital review and resubmission by Risk-BOT, he received a payout of €1,300 , which had previously been denied.

Here's how you can react now

You can now have your claim form checked for correct submission and receive advice on the next steps. Risk-BOT provides digital and personal support through Roland (Chamber of Industry and Commerce) .

Check your rejected claim online now:
Have your claim checked →