Insurance company won't pay? Here's how to react

When an insurance company refuses to pay for a claim, policyholders are often left feeling helpless. Frequently, the problem isn't the claim itself, but rather missing documents, missed deadlines, or unclear communication. Risk-BOT provides you with digital and personal to ensure your claims are properly enforced.

Reasons why insurance companies don't pay

Missing documents or evidence
Missed deadlines
Misunderstandings regarding policy terms and conditions
Inadequate damage documentation

react step-by-step

Check documents: photos, invoices, cost estimates
Submit claims digitally via Risk-BOT
AI-based digital testing
Personal inspection by Roland (Chamber of Industry and Commerce)
Objection or supplementary submission to the insurance company

Tips for communication

In writing and verifiable
Adhere strictly to deadlines
Formulate precisely and objectively
Ask questions if the rejection is unclear

Practical example

Customer Klein reported a rejected car damage claim. After digital review and verification by Roland, he received a payout of €8,200 , which had previously been denied.

This is how it continues

Check your damage now:
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Frequently Asked Questions

What to do if the insurance company rejects your claim again?
Review and supplement your documents, and if necessary, file an appeal. Risk-BOT provides step-by-step support.

Which documents are crucial?
Photos, invoices, cost estimates, expert opinions and all relevant documents.