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1. Remain calm and call emergency services: Provide care to the injured (112).

2. Secure the scene: Secure the accident site.

3. Documentation: Take photos of the vehicles involved, the damage, the license plates and the surroundings.

4. Exchange data: Note down the names, addresses, license plate numbers and insurance details of the participants.

5. Call the police: In case of personal injury or if the question of fault is unclear, always call the police.

Insurance expert Roland Richert. Changed status to publish