Insurance assistance via WhatsApp – Report damage & check letters | Risk-BOT

Insurance assistance – simply via WhatsApp

Insurance help via WhatsApp – your insurance coach in the chat

Damage has occurred, a letter from the insurance company is in your inbox, or you simply have questions? With Risk-BOT, you get insurance assistance directly in your WhatsApp chat – no hotline, no endless forms, no small talk with call centers.

Quick assessment in case of damage. Letters & contracts in plain language. Works also on vacation & abroad.
Start insurance assistance now via WhatsApp. View services & prices.
You write the way you would write to friends – we translate into insurance logic and help you see the next step clearly.

What you can clarify with Risk-BOT via WhatsApp

Your chat is your control center: describe damage, upload letters, ask questions – all without “Please select 3 if…”.

Use Case 1

Report damage via WhatsApp

Whether it's water damage, a car accident, a liability claim or a broken mobile phone: you report your damage in the chat – with photos, voice message or text.

  • Photos & videos instead of pages of forms
  • We'll tell you which insurance company is responsible
  • On request: Support throughout the entire report
Water damage , car accident, liability insurance
Use Case 2

Have letters and rejections checked

Did you receive mail from your insurance company and all you understand is "blah blah, no insurance coverage"? Send us a photo – we'll translate what it really says.

  • Letters & emails explained in plain language
  • Assessment: Is this fair or just a "nice try"?
  • Next steps: accept, inquire, or disagree?
Claim rejected; expert opinion ; deadlines & wording
Use Case 3

Check contracts & insurance

You have contracts, but no idea what's really in them? Take a photo or send us the PDF – we'll tell you what they mean for you in real life.

  • Quick check of existing insurance policies
  • Identifying gaps and duplicate insurance coverage
  • No sales pressure, no obligation to close a deal
Quick Check: Shared Apartment / Studying Family & Career
Not sure what your issue is?
Just write "I have a problem with my insurance and need an overview" – we'll ask the right questions in the chat and sort things out with you.
Write "I just need help".

This is how your insurance assistance via WhatsApp works

No form madness, no number menus – but a real person who knows about insurance and speaks to you on equal terms in the chat.

1 Start chat
You write to us like you would to a friend

You start the chat, briefly state what it's about, and if necessary, send photos, PDFs, or voice messages directly.

2 Sort and translate cases
We bring structure to your insurance chaos

We ask follow-up questions, clarify insurance policies and responsibilities, and translate letters into plain German – without sugarcoating.

3 Clear roadmap & next steps
You know what you need to do next

You'll receive specific recommendations and help with wording: What to report? Who to reply to? What to ignore? Where to follow up?

When insurance assistance via WhatsApp is particularly worthwhile

Sure, you could dig through the terms and conditions yourself. But in these situations, it's simply smarter to send us a quick message.

Situation 1

You just suffered damage

Something has happened and you want to avoid mistakes – whether it's water damage , a car accident or liability claim .

  • You are unsure what to say or report
  • You don't want to miss any chance for regulation
  • We'll help you set up the damage cleanly
Situation 2

You have mail from the insurance company

Rejection, expert opinion, demand for additional payment, or cryptic letter? You want to know if this is okay or if you should fight back.

  • Understanding: What does it really say?
  • Assessment: Fair, borderline, or "nice try"?
  • Next steps: Ask questions, object, accept?
Situation 3

You want to see your insurance situation organized

You have contracts – but no idea whether they fit your life. That's exactly where our combination of Quick-Check & WhatsApp comes in.

  • Which insurance policies do you really need?
  • Where do you have gaps or duplicate insurance coverage?
  • What are the realistic chances of success in the event of the next claim?
You can also just ask a quick question.
Not every chat has to lead to a major legal battle. Sometimes an honest second opinion from an outside perspective is enough – that's exactly what Risk-BOT is for.
Ask a quick question

Others use insurance assistance via WhatsApp

No fake glamour. Just real situations where people were racked their brains after a loss or a letter – until they wrote.

"I simply photographed the letter – and finally understood what was going on."

Instead of struggling through three pages of insurance jargon, Lisa simply sent her letter via WhatsApp. The result: an understandable summary, an honest assessment, and a clear "do this / don't do that" plan.

"Shared apartment underwater – no one freaks out thanks to Risk-BOT"

Water damage caused by an incorrectly connected washing machine; the atmosphere in the shared apartment was on the verge of exploding. A WhatsApp message to Risk-BOT provided clear instructions on which insurance company to inform and when – and in the end, a solution everyone could live with.
Read the full case study.

Frequently asked questions about insurance assistance via WhatsApp

WhatsApp and insurance in the same sentence? Exactly. Here are the most important answers before you add us to your chat.

What can I clarify via WhatsApp using Risk-BOT?
We handle almost everything related to damages, insurance contracts, and letters from insurance companies: describing the damage, reviewing rejections, organizing documents, scrutinizing contracts, and clarifying any open questions. If something can't be done via chat, we'll let you know.
Does the WhatsApp service cost me anything?
Normal use and initial assessments are generally free for you. If something becomes more complex or a special service is required, we'll discuss it with you beforehand – no hidden costs, no fine print in the chat.
What about data privacy on WhatsApp and insurance documents?
You decide what you send. We use your data solely to process your requests and do not share it for marketing or similar purposes. If you have particularly sensitive topics, we can also use other channels.
Can I still reach you if I'm on vacation or abroad?
Yes. As long as you can use WhatsApp, you can write to us – whether you're sitting in your shared kitchen, on a train, or somewhere on the beach. You just need to send photos and information, and we'll help you with the rest.
What if I would prefer an appointment or a phone call?
Of course, you can also book an appointment or give us a call. The WhatsApp service is meant to make your life easier, not force you into a specific channel.

Worried about insurance? Get an insurance coach into your chat.

You send photos, voice messages and screenshots – we take care of the insurance logic, clear language and the common thread for your next step.

Start insurance assistance now via WhatsApp. Book an appointment with an insurance coach.
Insurance assistance via WhatsApp