Our dogs are more than just pets; they are family members. When they suddenly experience pain or injury, our concern is boundless. We want to help them as quickly as possible without worrying about high veterinary bills. Especially in a vibrant city like Düsseldorf, where walks through the Hofgarten or along the Rhine are often full of adventure, the risk of minor injuries is ever-present.

The shock in the Media Harbour: A misstep with consequences

Imagine it's a sunny afternoon and you're out walking your Labrador, Max, at Düsseldorf's Media Harbour. While playing on the grass, Max accidentally steps into a pothole and suddenly yelps. He's limping and can barely put weight on his leg. Worry grips your throat: Is it broken? What if surgery is necessary? Panicked, you try to find the nearest veterinary clinic, wondering how you'll manage the likely high costs. Who will pay for the examination, the x-rays, and the possible treatment?

Fast help where it matters: Your claims assistance

In moments like these, every second counts. It's reassuring to know you're not alone. Regardless of your insurance company – whether Ammerländer Versicherung , Nürnberger , or HDI – our independent claims assistance team is here to help. You can report the incident digitally right away using our Risk-BOT . It guides you through the reporting process step by step, ensuring you don't forget anything important. For those who prefer personal contact, our partner Roland available. He'll handle the submission of the veterinary bill and ensure the claims process is quick and straightforward.

After reporting a claim, it's worth reviewing your pet health insurance . Use our certified comparison tool – the most well-known online portal in Germany – to save money this year and switch insurers quickly and easily.