FAQ: How to correctly report an insurance claim

Q: What do I do immediately after an insurance claim?

Secure evidence with photos and report the damage immediately via Risk-BOT. Our system helps you meet all deadlines and avoid errors in your reporting.

Q: Why does Risk-BOT help with damage reporting?

Risk-BOT offers independent assistance and ensures that your claims against the insurance company are enforced professionally and completely.

Question 1

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Can I also use "Fix it Fast" if my damage has already been reported to the insurance company, but the settlement is stalled?

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Question 2

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Does the "Fix it Fast" service also work on weekends and public holidays?

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Question 3

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Was passiert, wenn der Handwerker den Schaden nicht sofort beheben kann, weil Material fehlt?

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Question 4

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How do you ensure that the tradespeople in your network are qualified and reliable?

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Question 5

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Are the costs for the placement and coordination by "Fix it Fast" covered for me as a customer?

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Question 6

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Wie schnell kann ich nach der Schadensmeldung mit einer Rückmeldung von Ihnen rechnen?

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Question 7

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Kann ich den Schutzbrief auch außerhalb von NRW nutzen?

423 viewsVersicherungsexperte Roland Richert Changed status to publish 1. November 2025Risk-BOT Schutzbrief

Question 8

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Bietet der Schutzbrief auch Hilfe, wenn mein Schaden abgelehnt wurde?

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Question 9

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How does the annual insurance check work? Which contracts are reviewed?

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Question 10

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Sind die 55 € pro Jahr der Endpreis oder kommen weitere Gebühren hinzu?

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Question 11

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How often can I use Roland Richert's claims emergency hotline?

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Question 12

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What exactly does the Risk-BOT protection plan include and how much does it cost?

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Question 13

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Kann ich den Handwerker-Service auch ohne eine Schadenmeldung nutzen?

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Question 14

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Sind die vermittelten Handwerker qualifiziert?

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Question 15

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Muss ich die Reparatur vorstrecken oder zahlt die Versicherung direkt?

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Question 16

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Wie schnell kann ein Handwerker vor Ort sein?

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Question 17

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Wer trägt die Kosten für den Handwerker-Service?

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Question 18

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Für wen ist der Handwerker-Service verfügbar?

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Question 19

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How can your independent claims assistance help me with a liability claim?

572 viewsVersicherungsexperte Roland Richert Changed status to publish 30. Oktober 2025KFZ-VersicherungMobilität & Freizeit

Question 20

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What do I need to do with my liability insurance in the event of an accident?

524 viewsVersicherungsexperte Roland Richert Changed status to publish 30. Oktober 2025KFZ-VersicherungMobilität & Freizeit

Frequently asked questions about claims settlement