FAQ: How to correctly report an insurance claim

Q: What do I do immediately after an insurance claim?

Secure evidence with photos and report the damage immediately via Risk-BOT. Our system helps you meet all deadlines and avoid errors in your reporting.

Q: Why does Risk-BOT help with damage reporting?

Risk-BOT offers independent assistance and ensures that your claims against the insurance company are enforced professionally and completely.

Question 1

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Welche Arten von Schäden kann ich über Risk-Bot prüfen lassen?

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Question 2

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Was genau macht der Risk-Bot bei einem Schadenfall?

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Question 3

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Unter welchen Voraussetzungen kann vom Versicherer eine Abschlagszahlung verlangt werden?

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Question 4

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Wann verjähren Ansprüche gegen den Versicherer?

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Question 5

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Ich habe dem Versicherer einen Schaden gemeldet. Wann erhalte ich meine Entschädigung?

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Question 6

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Kann ich als Unternehmen oder für eine Immobilie mit mehreren Einheiten einen gesonderten Tarif nutzen?

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Question 7

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How does membership affect whether my insurance company settles the claim faster?

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Question 8

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What kind of "expert help" is included in the expert membership (€12/year) for my claim?

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Question 9

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Is the active coordination of a tradesperson from "Fix it Fast" included in the €1 trial package?

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Question 10

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Was genau bedeutet „Priorisierte Schadenbearbeitung“ im Premium-Paket (24 €/Jahr)?

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Question 11

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Will I still receive the "Fix it Fast" immediate assistance as a non-member?

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Question 12

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What is the decisive advantage of "Fix it Fast" compared to a direct call to the insurance company?

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Question 13

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How can I receive status updates on the progress of the repair and settlement?

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Question 14

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Ersetzt „Fix it Fast“ die Kommunikation mit meiner Versicherung?

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Question 15

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Can I involve my own, already trusted tradesperson in the process, even if they are not part of your network?

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Question 16

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Welche Art von Einbruch- oder Vandalismusschäden wird typischerweise abgedeckt?

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Question 17

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What happens if my insurance company rejects the claim in the first step?

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Question 18

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How is the detailed damage documentation prepared for my insurance company?

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Question 19

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Is your service limited exclusively to North Rhine-Westphalia (NRW)?

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Question 20

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What role does the AI (Artificial Intelligence) mentioned on your website play?

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Frequently asked questions about claims settlement