FAQ: How to correctly report an insurance claim

Q: What do I do immediately after an insurance claim?

Secure evidence with photos and report the damage immediately via Risk-BOT. Our system helps you meet all deadlines and avoid errors in your reporting.

Q: Why does Risk-BOT help with damage reporting?

Risk-BOT offers independent assistance and ensures that your claims against the insurance company are enforced professionally and completely.

Question 1

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Wie lange hänge ich bei der AXA in der Warteschleife?

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Question 2

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Was kostet der Service für Allianz-Kunden?

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Question 3

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Versteht die Allianz mich auch ohne Versicherungschinesisch?

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Question 4

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Muss ich die offizielle Allianz App nutzen, um einen Schaden zu melden?

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Question 5

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How can Risk-BOT help me if the insurance company rejects my claim?

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Question 6

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What should you do if your insurer makes contradictory statements?

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Question 7

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What documents do I need to report a claim?

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Question 8

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Can I add to a damage report later?

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Question 9

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Do I need to inform the insurance company even if I'm not sure whether it's damage?

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Question 10

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What does deductible mean?

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Question 11

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How can I tell if my contract is actually paying out?

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Question 12

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How do I calculate my insurance premium correctly?

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Question 13

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How do I properly document damage?

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Question 14

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What deadlines apply when reporting damage?

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Question 15

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How do I actually read an insurance contract?

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Question 16

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What do I do if an insurance company refuses to pay?

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Question 17

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What insurance do I need if I go abroad (studying, work & travel, gap year)?

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Question 18

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What will change when I move into my first own apartment?

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Question 19

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How much does insurance cost per month – and how much should I budget?

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Question 20

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Do I need disability insurance when I'm 18 or 20?

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Frequently asked questions about claims settlement