From "Damn!" to "Okay, we have a plan" in 3 minutes

Damage happens – now speed and structure are crucial. With WhatsApp and Risk-BOT, we don't need a hotline or lengthy PDF forms. Just your phone, a few photos, and your honest story.

1. Photos & voice message: Take pictures of the damage, the surroundings, and relevant documents. Tell us what happened via text or voice message.
2. WhatsApp Risk-BOT: Send everything to 01577 1621006. We usually respond very quickly and tell you what else we need.
3. We take care of the claims logic: We check the coverage, create a clean report and support you with all inquiries from the insurance company.

Ruhr area style via messenger:
No "Dear Sir or Madam, I am enclosing…". You send it the way you speak. We'll turn it into a professional text for the insurance company – with all the information they really need.

In which cases is reporting damage via WhatsApp suitable?

In short: for almost everything related to damage and insurance – from “coffee to laptop” to “total loss on the motorway”.

Classic property damage

Mobile phone, laptop, furniture, television – simply take photos, briefly describe the item, and photograph the invoice or proof of purchase. We'll tell you if and which insurance company is responsible for paying.

Accidents & Liability

Whether you have harmed someone or are the victim yourself – we pay attention to word choice so that you do not make unnecessary admissions of guilt and still convey everything necessary.

Water, fire, burglary

Water damage, fire damage, or burglary – in these situations, thorough documentation is invaluable. We'll guide you via WhatsApp through what you should photograph and note down.

Why WhatsApp is perfect for reporting damage:
Photos, voice messages, screenshots of documents – everything ends up in one chat. No "file too large," no faxes, no illegible scans. And you have every piece of information documented in black and white in the chat history. We use this exact setup to process your damage report in a structured way.

FAQ: Reporting damage via WhatsApp with Risk-BOT

The most frequently asked questions before customers bring us into their chat.

Do insurance companies accept claims submitted via WhatsApp?

We use WhatsApp for preparation and structuring . Based on this, we create a report that meets the formal requirements of the insurers – via online form, portal, or in writing. You just don't have to struggle through it yourself.

Is this GDPR compliant?

We handle data sparingly and tell you which information is truly necessary. If you have particularly sensitive data, we can use alternative methods. WhatsApp is the quickest way to get started – but not the only option.

What if I'd rather not make a phone call?

Then you've come to the right place. The entire process can be completed in writing or via voice message – without a single phone call to a hotline.

Report damage via WhatsApp – before you get lost in the form

"Once you're stuck in the insurance company's 20-field form, it's often too late to straighten things out. Make it easier for yourself: One photo, one message – and we'll create a comprehensive and well-founded report for you. Open WhatsApp, send the claim, done."

Roland Richert · WhatsApp Claims Assistance