When it matters most: Risk-BOT + personal on-site support

Many Dortmund residents are familiar with the problem: damage can happen faster than you think – a burst pipe, water damage, or a break-in. What follows is usually pure stress. Reporting the damage to the insurance company should be as quick, accurate, and complete as possible – but this is precisely what causes uncertainty for many.

This was also the case for Ms. M. from Dortmund-Hörde. A burst pipe in her apartment temporarily rendered her home uninhabitable. She was afraid that, due to providing incorrect information, she would end up having to pay part of the costs herself.

Initially, she used Risk-BOT to get an overview. However, since it was a particularly complex claim involving several insurance companies, she opted for personal, on-site assistance from Roland .

Stronger together: Advice directly in Dortmund

Roland personally visited Ms. M. With his calm, structured manner, he explained step by step what information is important, how photos and supporting documents should be submitted correctly, and which wording increases the chances of a quick resolution.

• All documents have been organized.

• The damage description was formulated precisely.

• Roland gave additional tips on how to reliably meet deadlines.

The result was impressive: The insurance company processed the case without any further questions – and Ms. M. received a payout €2,300 higher than she had originally expected.

Ms. M. says:

"Without Roland, I would certainly have made mistakes. With his support, everything ran smoothly – and I got more money out of it. I especially appreciated that he came directly to me in Dortmund."