Esports athletes live a digital life – but their success depends on real technology. PC, camera, lighting, microphone – everything has to work, otherwise the stream goes offline faster than you can say "lag."
But what happens when the power fails? Power surges, faulty equipment, sudden system failure – and the game is over before it's even properly started.

Fortunately, there is compensation for e-sports players – the real heroes when technology, insurance and reality once again play different rules.

"The Thunderstorm Update"

Ben, a full-time streamer and esports coach, is about to start a sponsor event. Three monitors, perfect lighting, 2,000 viewers in the chat.
Then – bam! – a summer thunderstorm. A brief flash of lightning, a loud click , and suddenly the smell of burnt plastic fills the air. His power strip flashes red, and his gaming PC shuts down with a final beep.

"That wasn't a rage quit," Ben murmurs – and stares at his expensive graphics card, which now looks like a decorative element.

The insurance company reacts – as if in energy-saving mode 🐢

Ben immediately reported the damage. The response:
"Please attach proof of a lightning strike."
He explained that there was no direct impact mark, but rather a power surge through the electrical grid . However, the insurance company remained adamant: "No proven lightning strike, no claim."

While Ben tries to reach the hotline (including a hold with pan flute music), his frustration grows – as does the pressure to somehow save his next stream.

Damage relief saves the day ⚡💪

Luckily, Ben had planned ahead – his insurance coach immediately activated the claims assistance service .
An expert reviewed the documents, argued soundly, and referred to the terms of the electronics insurance policy , which also covers damage from power surges without a direct lightning strike.
After a few days: success! The insurance company acknowledged the damage and reimbursed the hardware and data recovery costs.

Ben is back online – this time with surge protection and a big grin. 😎

Conclusion

Power surges, technical glitches, liability issues – things can quickly go wrong in digital sports. But with the right claims assistance for esports players, your business remains stable, even if the power lines go haywire.

👉 Get your free initial assessment now and check if your setup is really prepared when things go wrong.