INSURANCE WON'T PAY?
Roland will check your case and get your money back.
You had an accident or were shot down, and nobody called the police? Welcome to everyday life – it happens more often than insurance companies admit.
First and foremost: An accident without police involvement
is not automatically an insurance problem. But it will become one if you forget evidence or say something wrong .
Here are the instructions without legalese.
In short and honest terms: No.
You must call the police if:
✔ Someone is injured
✔ There is significant property damage
✔ Someone flees (hit-and-run)
✔ The other party refuses to provide information
✔ The driver appears to be under the influence of alcohol or drugs
And you should call them if:
➤ you are unsure who is at fault
➤ the opponent suddenly becomes aggressive or "strange"
➤ foreign vehicles are involved
If everything is relaxed, exchange both sets of data and continue driving → no police intervention required .
Yes. In almost all cases, the insurance company will pay out even without police involvement , provided the situation has been clearly documented.
But here's the catch:
Insurance companies need a replacement for the police report.
This means: photos, dates, times, sketch, and clarification of fault.
Is that missing? → Then it will be annoying for you.
Here's the must-have to go:
📸 Photos of
accident scene
Position of both vehicles
damages
Skid marks/parts on the road
Traffic signs (Stop, Priority etc.)
License plates of both vehicles
🕒 Facts:
Date + Time
Location
Weather
📋 Personal data:
name
Address
Telephone number
mark
Insurance + policy number
🖊️ If possible: written acknowledgment of debt
Important:
Saying "I'm sorry, it was my mistake" on the spot is not an admission of guilt .
That won't . It's better to put it in writing.
"I caused the accident. I confirm the sequence of events."
Date + signature – done.
These classic insurance policies will make you happy – and poor:
No photos → conflicting statements → insurance companies love that sort of thing.
If a candidate is aggressive, call the police , do not discuss it.
If you simply drive on → hit and run as soon as someone is injured.
Insurance companies can refuse coverage for the following reasons:
"Not reported immediately"
Immediately = at the latest 1–3 days
If it's your fault:
The other party will receive damages through your car liability insurance.
Your own damage is only covered by comprehensive insurance , not by liability insurance.
When the opponent is at fault:
You will receive damages through his liability insurance.
You have no excess
When nobody is at fault (e.g., shunting yard):
Everyone pays for themselves (comprehensive insurance or privately)
Trivial matter = under approx. €750–1,000
In most cases, the insurance company does not need an expert , but only:
Photos
Cost estimate
Opponent's data
Many people handle things "among themselves"—and then important data is missing. It's better to document everything properly → risk-free .
Whenever:
✔ the other party is at fault
✔ the damage looks more extensive
✔ depreciation in value is a factor
✔ repairs and a replacement vehicle are being discussed
And yes: The opposing party has to pay for experts and lawyers if they are at fault. Many people don't know that.
Here's the process without chaos:
Save photos
data exchange
Briefly note down the sequence of events
Report the damage to your insurance company
Outsource claims handling
If you're not keen on numbers, deadlines & forms → here's the advantage:
You send:
📸 Photos
📝 Short text
🏷️ License plate
We do:
✔ Fault assessment
✔ Insurance logic
✔ Expert opinion / cost estimate
✔ Formulations & reporting
✔ Letter to opposing insurance company
Roland will check your case and get your money back.